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CRM & Telephony Services

Increasing customer awareness, intensifying global competition and shortening product life cycles have forced today's enterprise to bring their customer interactions under scrutiny. Reeling with high attritions, sales team managers struggle to maintain a uniform customer interaction and relationship. Add to that is the pressure to be able to provide instant answers to customers no matter what their physical location. The sales team of today demands continued mobility while staying connected to the enterprise.

Chetu understands the needs of the growing organization. Our early adoption and knowledge of the latest voice and data technologies have allowed us to create highly efficient, low-cost solutions for our customers that have had immediate returns on investment. Our consultants work with your sales and operations team and bridge the communication gap enabling information to flow freely through the enterprise, be it related to customer management or mobility.

Some of our Services in This Domain Include

  • Product feasibility and prototyping
  • Voice and data integration services
  • Contact center, telephony and IVR

Customer Relationship Management

Chetu helps you in creating strategic differentiation and operational superiority by configuring and implementing a CRM solution that is aligned with the elements of your competitive strategy. Our CRM consultants bring you their experience across domains and packages. Chetu has service offerings for you, whatever be the technology and process maturity of your customer interactions. Our close alliances with best-of-breed application package vendors like Siebel and Microsoft combined with our excellence at Global Development and Support, give you the best in technology as well as execution. Our CRM Center of Excellence develops ROI toolkits, implementation frameworks, reusable components and solutions that help deliver value to you through accelerated project execution, reduced design and development iterations, and prototyping methodologies that reduce your investment.

Chetu's CRM solutions help you to continually gather information about prospects and customers, leverage that information to develop customized campaigns, products and services, personalize service to customers, and support the marketing, sales, delivery and service processes with integrated services. You can call our experts in to help you plan, implement or manage a CRM technology investment, across areas like lead generation, customer retention, campaign management and account management. The CRM Practice at Chetu offers the complete range of value added services in the CRM space. The services we offer span all major CRM packages in the market.

  • Siebel
  • Microsoft CRM

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Voice and Data Integration Services

Specializing in Cisco's AVVID (Architecture for Voice, Video and Integrated Data) environment, Chetu's expertise includes integration of voice and data services for the Enterprise. Our implementations include design and development of the Unified Messaging platforms that allow seamless integration between the data and voice messaging services, consolidated reporting for centralized customer relationship management, IP based voice applications etc. By converging voice and data through the same fabric we have significantly reduced customer's operational costs while providing them with more powerful and functional tools that allow them to intelligently mine information and make informed decisions. The integrated voice and data services allow tremendous mobility to the sales force who for e.g. can pick up their extension at the through the voice application on their laptop which is VPN'd to the corporate network or they can listen to their voicemails through the email client on the laptop and much others. Our approach is based on internal processes that analyze the architecture and plan the implementations prior to implementation.

Chetu provides comprehensive entire end-to-end life-cycle security management services uniquely equipped to help customers guard against security threats. Our service offerings are delivered by certified security consultants and experts who have hands on experience in wide range of technologies. These services include

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Contact Center, Telephony and IVR

Chetu's contact center and telephony discipline focuses on solutions using the Avaya platform. This includes solutions for contact / call centers, self-service applications including Interactive Voice Response System, call management, screen-pop applications built on the Intuity platform. We also provide solutions that integrate voice services with integrated packaged CRM applications from Siebel and Microsoft. Our deep rooted expertise in this platform has allowed us to implement integrated solutions with a high ROI.



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