From restaurants to hotels to casinos, technology providers in the highly competitive hospitality industry are continuously seeking ways to provide innovative products that "upgrade" the guest experience. Vendors are leveraging tools including web, mobile, and data integration to enhance the guest experience. In addition to using new technologies, hospitality vendors are also increasing the use of interoperability standards like Hotel Technology Next Generation and Online Travel Agencies to increase the flow of customers to hotels, casinos, and restaurants around the world.
To navigate this fiercely competitive environment, you need a partner that truly understands the fabric of the Hospitality industry. Chetu has extensive experience working in the Hospitality industry. Some of the work we have done includes:
Hotel application development experience:
- PMS integration –
- Using HTNG or OTA specifications: VisualOne, Maestro, WebRezPro etc.
- Using custom message formats: Micros' Opera, Fidelio, Galaxy, SMS & Choice hotels.
- PMS development and customization
- iConcierge application development - Tablet & mobile applications that provide easy to access hotel services at the guest's fingertips.
- Integration to 'information bus' like HotSoS
- In-room content streaming applications – PMS integrated application that centrally push content to each room. In some of the applications, we have also programmed the remote and control the video stream.
- Telephony applications including PMS integrated VoIP
- In room Internet Access Management & Billing (i.e. metered access) - with RADIUS based authentication.
- PDA applications for remote check-in, check-out, and real-time availability - Fully integrated with various Property Management Systems (PMS).
Restaurant (F&B) application development experience:
- POS development and customizations – Mobile, web and desktop based.
- POS integrations – with most of the major POS systems.
- Mobile Couponing & Loyalty application development.
- Digital Menu-Boards – with "play list" based integrated content management and player.
- Self-service restaurant kiosks.
- Buffet Management system.
Guest Facing application development experience:
- Business Center Kiosks with metered time of use and metered printing – Kiosks are locked down to avoid inappropriate use.
- Remote Airline Check-in & Boarding Pass Stations – Simple to use touch screen with soft or hard keyboard that allow guests to print boarding passes.
- Digital signage application development and integration - Centrally managed Digital Signage with content "playlist" concept.
- Loyalty kiosks – In property kiosks with closed loop loyalty cards.
- Way-finding Kiosks - Interactive way finding applications with centrally managed content management systems.
Casino application development experience:
- Chetu has the rare ability to integrate your applications with all four major Casino Player Tracking systems i.e. IGT, Aristocrat, Konami and Bally's.
- Cage Management software.
- Cash Advance Kiosks with ATM capabilities.
- Membership applications around Golf, Lifestyle and Fitness Clubs.
- Mobile play for fun marketing games including couponing.
Property Management Group (PMG) experience:
- Data Warehouse implementations – aggregating data from various property PMS' into a central database for centralized portfolio-wide reporting and management.
- SharePoint implementation with workflows and single sign-on.
We are an active member in the Hospitality industry and you can meet us at shows like HITEC, HFTP, HTNG, NRA, Gaming Technology Summit, and G2E where we attend or exhibit.
While you may not see the Chetu name on the hospitality applications you use, chances are we are behind it. As a total solutions provider Chetu works with IT organizations that develop products and services for the hospitality industry. We also augment existing IT teams and assist in product roll-outs. Whether you decide to use us as a full partner or a behind-the-scenes augmentation to your existing team, Chetu is ready to provide high-quality software development to help your business succeed the fast-paced world of hospitality technology.
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