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Infrastructure Support

Chetu's Infrastructure Support offerings are designed keeping in mind the key challenges organizations face in areas of managing and controlling Infrastructure Support at the center and building our services around them. Our cost-effective customized services are designed to address customer concerns and challenges at each layer within the Enterprise's Infrastructure Technology stack including Desktops, Servers, Networks, Security, Email management etc. Our modular approach allows us to tailor our services precisely to the customer's long-term needs - so they can take advantage of as many, or as few, of our services as they need to achieve their business goals. Our end-to-end service offering right from Consulting/Design to Deploy/Manage help them achieve their business objectives through entire lifecycle of the Infrastructure Support. These services are brought to our customers with a right mix of offshore/onsite delivery based on Chetu's GDSS model.


Network Services

Chetu's network services center on the key needs of Availability, Reliability, Scalability, Manageability and Security for the corporate network. Our solutions encompass the complete lifecycle of any network infrastructure, ranging from network design and architecture planning, network audit, implementation and ongoing monitoring support. Our solutions comprise of network implementations, network device configuration, LAN/WAN and voice/data/video integration and Wireless LAN setup amongst other things.

Additionally as part of our One-stop offering, Chetu assumes the responsibility for managing the entire customer's hardware, software, applications, databases and Infrastructure Support and offers 24x7 monitoring at basic, advanced, or customized levels, administration and troubleshooting activities and provides Level 1, Level 2 and Level 3 technical support required to enhance efficiencies and ensure customer's IT systems are operational with a maximum uptime.


Security Services

Security is the most important aspect for any organization, given today's open-communication networking and the need to share valuable business information. While tracking is one component of IT security, recognizing and protecting the network/servers/application against potential security threats to information and information systems, is also very critical. Chetu understands that Confidentiality, Integrity & Availability are the prime concerns for any organization who are using Information Systems and security is not longer just an IT department concern area but encompasses the overall organization.

Chetu provides comprehensive entire end-to-end life-cycle security management services uniquely equipped to help customers guard against security threats. Our service offerings are delivered by certified security consultants and experts who have hands on experience in wide range of technologies. These services include

Enterprise Security policy design and implementation to
  • Secure from external threats like viruses, worms, hackers etc.
  • Secure from internal breaches including role based security, data security etc.
Analysis - Risk Assessment and Security Audits
Security Monitoring and Management
Security Training ? Policy, Awareness and Management


IT Help Desk Services

In today's dynamic IT environment, businesses need to find ways to remain focused on their core competencies and business issues, reduce maintenance and support costs, and improve end-user productivity. In the light of these concerns, there is a strong need for a well-managed infrastructure to support rapidly growing businesses.

With years of expertise with global clients, Chetu offers a comprehensive range of services for implementing onsite or remote help Desk systems and has a variety of cost-effective solutions which can be tailor-made to any business. We take up the design, setup and management of help desk facilities for handling users' requests pertaining to desktops/applications/networks/ servers/facilities/products/internal business processes. We deploy state-of-the art tools that are being used right through the entire help desk development cycle. Our Help Desk services provide a 24x7 single point of contact for the user community for all technical problems, requests, services, and inquiries. This single point of contact includes calls for all IT problems which, if not solved in first-call resolution, are routed to the appropriate next level support.


Email, Messaging and Collaboration Services

At the core of any business is its capability to build a strong and reliable communication platform. To provide time-critical and accurate information to their customers, business users should be able to network and collaborate with various counterparts irrespective of their location. With the advent of messaging and collaboration tools it is imperative that organizations be able to adopt and integrate these tools to provide a unifying platform for the users.

Chetu's Messaging and Collaboration services enables our customers to achieve these objectives by bringing together various technology platforms such as e-mail based messaging, live meetings, real-time data sharing, corporate intranet services, unified messaging, document sharing, video conferencing etc. We understand that our customers need a dependable, reliable and unifying communication platform to be able to grow quickly. We provide end-to-end solutions right from design and integration of such platforms to their monitoring and maintenance. Our consultants have extensive experience in large-scale implementations and maintenance projects in providing these services.


IT Administration and Support Services

In today's competitive environment and advent of newer tools and technologies, IT teams face various challenges to learn and administer the Enterprise infrastructure. Constant training is needed for the IT staff to implement day-to-day administration for the new tools and upgrades.

With the right mix of onsite and offshore team, Chetu provides a highly cost-effective and lucrative service offering to outsource IT administration. Our consultants and administrators are trained on the latest tools and technologies and add their combined global expertise in customer implementations. Our ability to provide one-stop solutions takes away the need for businesses to manage multiple vendors. Some of our services under this umbrella include

User Management and administration ? Day-to-day administration related to user management, access and security in various enterprise environments include Microsoft Active Directory and Novell Netware.

Data administration ? Administration of industry standard databases like Oracle, SQL server, DB2 amongst others. This includes database design and implementation, optimization, large-scale data migration, database backup/recovery etc.

Server administration - We ensure that the servers and storage management devices are up and running always as per business requirements. Chetu has focused team of experts working on administration and support activities for various customers worldwide. The support group has skilled administrators for various platforms such as Windows, Sun Solaris, AIX, HP UX and Linux

Remote access administration ? Catering to the telecommuters and the "always on road" sales team, our services implement secure and reliable platforms that allow seamless access to the enterprise.

Network administration ? Administration and troubleshooting of network devices including routers, gateways and firewalls.


Backup and Disaster Recovery Services

The growth of computing devices has led to increased dependence on storage and retrieval of digital information. Sensitive and public information needs to be securely backed up and stored regularly to quickly come out of catastrophic disasters. IT recovery processes need to be implemented to minimize business downtime.

Chetu's backup and disaster recovery services provide our customers the much needed peace of mind. We understand that disaster can strike at any time and our customer's data should be methodically backed up and recovered with minimal impact to business. Our strategies implement macro and brick-by-brick backup and data recovery. Our self-developed backup and recovery methodologies in conjunction with cumulative experience with global clients have created unique sets of best practices that can recover from any challenge should disaster strike. Our services include design and implementation of backup/recovery strategies, monitoring and maintenance of backup processes.


Software Packaging and Deployment Services

As the organizations grow larger and spread across geographies, the complexity increases when each group, department or division requires a different set of applications above and beyond the core load. To reduce total cost of ownership per client customer's need to find the most effective manner to load, support and continually upgrade end user applications.

Chetu's software deployment services help customers take control of desktop environment through various offerings. Our integrated solutions allow centralized deployment, monitoring and support for end-user software applications across the enterprise. Our services allow single click installations throughout the customer's distributed infrastructure. Various services offered under our implementation umbrella are

  • Desktop standardization, Integration & Migration Services
  • Software Distribution Services
  • SMS/MSI Application Packaging
  • Migration of SMS to MSI
  • Simulation and Roll outs
  • SMS configuration and management
  • Patch Management

The Software Packaging Service from Chetu provides functionality, by customizing applications to a company's unique requirement, including application configuration, user information, and application footprint registration for software inventory tracking across the organization. Our software packaging engagements typically include

  • Identification of the applications in the client environment and the identification of those, which must be packaged and/or replaced.
  • Development of application packaging lab processes
  • Customization of application installs to meet different business unit requirements
  • Application packaging for multiple hardware, OS and enterprise layer configurations
  • Application packaging, testing (regression and functional) and certification
  • Project management and knowledge transfer
  • Delivery of Application using suitable approach
  • Heavy volume / tight timeline application conversions



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