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One Platform, Every Location
Without a truly cohesive franchise management system, it can be nearly impossible to maintain a comprehensive view of enterprise-wide operations. We provide custom, cloud-based franchise software development services, aiming to increase revenue and streamline communications between franchisors and franchisees.
Franchise-wide intranets facilitate secure communications across all locations. We integrate Document Management Systems (DMS), news tickers, project management modules, and employee training apps, as well as collaborative franchisee forums and a shared knowledge base. Centralized employee management apps can be set up for onboarding, time and attendance, task management, and performance tracking.
We create custom CRM platforms for helping franchisees leverage customer engagement, overseeing franchise-wide marketing efforts, and managing potential leads and conversions. We integrate event schedules, customer communication channels, data aggregation and reporting tools, automated customer loyalty systems, and detailed databases of corporate memberships and customer profiles.
Good point-of-sale (POS) systems enable businesses to analyze population and customer-specific spending patterns, and automate marketing efforts accordingly. We design Content Management Systems (CMS) that digital managers can use to maintain multiple websites and increase omnichannel visibility. We also integrate marketing automation tools to target ideal and repeat customers.
We program BI-powered territory mapping software to plot new sites, optimizing customer reach and limiting franchise cannibalization. Using dynamic GIS mapping technology and population segmentation databases (including Census data), analyze locations and populations by property costs, prevalence of competing businesses, average income, demographics, e-commerce trends, and social media participation.
We integrate BI engines, POS data with Franchise Disclosure Document (FDD) databases to calculate costs, including royalty fees and additional in-house and third-party financing costs. We develop accounting ledgers for managing operation costs of all locations, with modules for invoice generation, payroll, commission reconciliation, ACH payments, state and local licenses, and construction/maintenance management.
Integrate custom or open-source ERP software, adding intuitive operations dashboards for all ERP workflows, including logistics, supply chain management, and human resources. We program Order Management Systems (OMS) for real-time inventory reports, economic order quantity (EOQ) calculations, automated restocking, and real-time resource tracking. Third-party ERP software integration options include Microsoft Dynamics, Oracle, NetSuite and SAGE.
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